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We recently suffered a succession of vacuum disasters, requiring the replacement of one and repair of the other. Charles solved all our problems quickly, efficiently, and - what’s more - with empathy. We are very lucky to have such knowledgable, understanding, and professional service available in our area.
We had fleas from our dog playing in the grass and it was a miserable experience. We couldn't afford a very expensive vacuum. I was hesitant to order online and not know what I was receiving.
I called ahead and asked and they were kind and gave me a better-than-expected expectation of what was in stock.
I visited and was able to test a vacuum. Testing helped me feel confident that I could pick it up and manuver it around my house.
I was glad to have the option between new and used. I did purchase a used vacuum. I felt like I got a new vacuum for a pre-owned price point. It's clean and looks and runs like new.
They're very knowlegeable about the product, about the repairs, and they're kind and friendly. Exceeded expectations. I would definitely recommend them to anyone.
I actually like vacuuming now.
Great doing business with Nova Vacuums in Manassas! Charles is very knowledgeable and professional. Highly recommend to anyone looking for both quality products and quality service!
Friendly, fast and professional!
We have a 6-7 year old Dyson that was having all sorts of issues. I walked in on a Monday and Charles identified the problem immediately. Gave me a repair estimate (not cheap, but that was mostly for the part) for me to make a decision. Decided to leave it for repair. He called me on Wednesday saying it was ready for pickup.
I’m not exaggerating when I say that the vacuum looked brand stinking new. We have a beagle that sheds like crazy (he commented on the amount of pet hair that was in the machine after all these years). All of that was cleared out. Some really bad smells that the thing had were gone. I’m not kidding - it looks new.
Better yet - it works like it’s brand new. Took it for a spin and it was great. They guarantee their work for 2 years. Great place!!
Wonderful customer service-honestly the best guys to buy from- good price for high quality
The first time I went to this store was to clean and service our old vacuum cleaner. The gentleman who answered my questions and serviced our vacuum, Charles, was very honest and knowledgeable. A year after, when we needed to buy a new one, he recommended "miele". They are expansive but very reliable and efficient and we are so thankful. We moved to another city then but still take our vacuum to store for yearly service and buy bags although they might be cheaper and easier to buy online. I definitely recommend this store and take advice from Charles.
Fantastic customer service!
Very knowledgeable, they were able to quickly replace several parts on my Dyson vacuum cleaner that needed it and got me in and out of there in about 15 minutes. I would highly recommend this place.
They are always friendly and helpful .They always provide great service ! I've had my vacuum for 4 year's and it still runs great!