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I wouldn’t trust anyone else but these guys. They know vacuums and no need to go anywhere else. They are extremely professional and explain the entire process.
Great for repairs and new purchases
If you want the best go see the expert, and Lou is the man. He is the consummate professional and runs a top quality shop. Nova Vacuums offers top notch service, product, repairs, and pricing. I’ve purchased three vacuums from Lou and wouldn’t shop anywhere else for my vacuum needs.
I took my Oreck product in for service - first time trying this business. I was NOT disappointed!! Lou was GREAT in explaining what he would do, gave me pricing up front (VERY reasonable) and did exactly what he said he would - had it ready and humming like brand new again in 24 hours!! He was very professional, but very friendly as well and was thorough in explaining everything. You will NOT do wrong by taking your business here!!
We so appreciated the expertise of the Manassas Virginia store! Undoubtedly the best service we have encountered in such a long time—totally explained what was needed and serviced three Miele vacs in a very quick time - thank you - totally will recommend your service to others!
Lou tracked down an out-of-production motor for my 25 year old Eureka vacuum. Put in the extra effort and gave excellent, very fast service and a 2 year warranty on his repair. Very satisfied...
The most information I’ve ever received about a vacuum. Lou and Saif are incredibly nice guys and I would recommend them for everything from a brand new machine to repairing the old anchor on wheels in the closet!
Purchased a Sebo from this store a year and a half ago. Excellent service. I recently brought Ke a plastic clip off the machine. I called. They said bring it over. Within 5 minutes it was replaced fixed at zero charge. Great store! Highly recommend Sebo vacuums too.
Great customer service. Went in to purchase some bags and they were out. A new batch were coming in in a few days. The offered a discount for when I come back. As I was leaving they found a single bag and gave it to me for free. Service can't be much better than that.
I was very impressed with the friendly and knowledgeable service provided by Charles.
Charles provided great customer service and even helped us out with a couple of home deliveries. We dealt with his Uncle Lou about 12 years ago at the same Manassas location. Both are great people and know their vacuums. Would definitely buy again.
We recently suffered a succession of vacuum disasters, requiring the replacement of one and repair of the other. Charles solved all our problems quickly, efficiently, and - what’s more - with empathy. We are very lucky to have such knowledgable, understanding, and professional service available in our area.
We had fleas from our dog playing in the grass and it was a miserable experience. We couldn't afford a very expensive vacuum. I was hesitant to order online and not know what I was receiving.
I called ahead and asked and they were kind and gave me a better-than-expected expectation of what was in stock.
I visited and was able to test a vacuum. Testing helped me feel confident that I could pick it up and manuver it around my house.
I was glad to have the option between new and used. I did purchase a used vacuum. I felt like I got a new vacuum for a pre-owned price point. It's clean and looks and runs like new.
They're very knowlegeable about the product, about the repairs, and they're kind and friendly. Exceeded expectations. I would definitely recommend them to anyone.
I actually like vacuuming now.
Great doing business with Nova Vacuums in Manassas! Charles is very knowledgeable and professional. Highly recommend to anyone looking for both quality products and quality service!
Friendly, fast and professional!
We have a 6-7 year old Dyson that was having all sorts of issues. I walked in on a Monday and Charles identified the problem immediately. Gave me a repair estimate (not cheap, but that was mostly for the part) for me to make a decision. Decided to leave it for repair. He called me on Wednesday saying it was ready for pickup.
I’m not exaggerating when I say that the vacuum looked brand stinking new. We have a beagle that sheds like crazy (he commented on the amount of pet hair that was in the machine after all these years). All of that was cleared out. Some really bad smells that the thing had were gone. I’m not kidding - it looks new.
Better yet - it works like it’s brand new. Took it for a spin and it was great. They guarantee their work for 2 years. Great place!!
Wonderful customer service-honestly the best guys to buy from- good price for high quality
The first time I went to this store was to clean and service our old vacuum cleaner. The gentleman who answered my questions and serviced our vacuum, Charles, was very honest and knowledgeable. A year after, when we needed to buy a new one, he recommended "miele". They are expansive but very reliable and efficient and we are so thankful. We moved to another city then but still take our vacuum to store for yearly service and buy bags although they might be cheaper and easier to buy online. I definitely recommend this store and take advice from Charles.
Fantastic customer service!
Very knowledgeable, they were able to quickly replace several parts on my Dyson vacuum cleaner that needed it and got me in and out of there in about 15 minutes. I would highly recommend this place.